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What the Legal Framework Covers on manum88

This page sets out the legal basis for how your manum88 account operates — covering your rights, our obligations, and the conditions that apply depending on where local law permits access.

Account TermsUser RightsData HandlingAccess ConditionsContact Paths
manum88 What the Legal Framework Covers on manum88
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We handle your account data with a clear set of controls — here is what each one covers and how you engage with it directly through your account settings or support.

Data Retention

We keep your account and transaction records for as long as your account remains active and for a defined period after closure. You can request a copy of records held on your account via email support at any time.

Cookies and Session Data

We use session cookies to maintain your login state across mobile and desktop. No third-party advertising cookies are set without disclosure. You can clear session data from your browser or device settings at any time.

Account Security

Your account login uses an OTP verification step tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat to freeze any pending transactions.

Requesting Changes

To update registered details — email address, linked e-wallet number for Touch 'n Go eWallet or Boost — submit a verified request through the Help Centre. Identity confirmation is required before any change takes effect.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of data we hold on your account, or need to raise a formal dispute, our support team handles legal enquiries through three channels. Each route is staffed by the same team — choose whichever fits how you communicate.

Live Chat Raise a legal query or account dispute directly in the chat window. Our team can pull up your account record and transaction history to address the issue in real time.
Email Support For formal written requests — data access, account closure or terms clarification — email us with your registered account details. We aim to respond within two business days.
Account Help Centre Use the Help Centre from your account dashboard to submit a structured request. This creates a logged ticket with a reference number, useful if your query needs escalation.

Common Legal Questions About Your manum88 Account

These are the questions we hear most often on legal and account-rights topics. Each answer reflects how the policy actually works on the platform — not a generic summary.

These terms apply to anyone who opens an account on manum88 in a region where access is permitted under local law. Use of the platform confirms acceptance of the current version of these terms.

Yes. Email our support team with your registered account details and a data access request. We will compile and send the relevant records within two business days of verifying your identity.

Account and transaction data is retained for a defined period after closure in line with our data retention policy. After that period, personal data is removed from active systems. Email us if you need the specific retention window confirmed.

Raise the dispute within seven calendar days of the transaction. Contact live chat with the payment reference from your Touch 'n Go eWallet, Boost, GrabPay or FPX banking app — our team will trace the transaction from there.

We do not sell account data. Information is shared only where required for payment processing — for example, confirming a DuitNow transfer — or where disclosure is required by applicable law.

We publish updates on this page before they take effect. Continuing to use your account after the stated effective date of any update constitutes your acceptance of the revised terms. Check this page periodically to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.